Frequently Asked Questions Why isn’t your address listed online ? We are a mobile IT company with on site service for both companies and normal clients . Can I drop my Computer Off? (See question below) Can I drop my computer off? Yes , We do have drop off service by appointment only . Once you make an appointment you be provided with a drop off location in the Downtown San Jose Area. Do you have remote repair ? Yes , we can repair your computer remotely for : viruses removal , software setup , and various other issues . It’s great choice you can sit back and watch the repair happen ! How cool is that ? Can I watch my computer be repaired? In most cases this isn’t practical. We have a business center where you can wait for your computer to be repaired. If the repair will take longer than 1 hour we will call you when you can pick it up . How long will it take for my computer to be repaired ? Normally ALL jobs can be completed in about 24 hours some even same day ! That is the fastest time in the industry and we stand be hide it. Will I lose any of my files ? We recommended doing a full backup prior to any service. Even if we do virus removal your files will not be affected unless infected , No you will not lose any files* *excludes data recovery services I read online, I think I can fix it myself should I try ? Short answer is NO. Typically this will make things worse and more costly if things go wrong . You may even lose your files. If you feel comfortable with editing your registry and using command prompt, then you may try but caution read above ^ Do you accept credit cards ? Yes , but unfortunately we do not accept AMERICAN EXPRESS. Do you provide free estimates ? Yes we provide free over the phones estimates . We can normally tell you what is wrong and much it cost based on the info you provide us over the phone. If you need a more in depth estimate the cost is $39.99 only if you choose not to use our service, will you be charged. If you use our service you don’t pay for an estimate. Do I have to pay if you can not repair my computer? NO, No fix = no pay! * excludes diagnostic fee or data recovery fees Do you repair printers? No Do you charge per hour or per service? We charge per service, We DO NOT have per hour pricing. I need IT help how can I use your IT team? You have 2 Options Option 1 : On-demand IT Team. Just give us a call to schedule an appointment. (no contract needed or setup required) Option 2: Contract based IT Team , Costs vary based on expected hours per week and # of computers in the company. (please call to discuss pricing) We DO NOT have per hour pricing. Do you buy used computers? No we do not , However we can assist you with proper disposal of E-waste .