Frequently Asked Questions Why isn’t your address listed online ? Short answer security, We have a Office in downtown San Jose for drop offs it is by appointment only please call us to make an appointment. Can I drop my computer off? Yes , We do have drop off service by appointment only, located in the Downtown San Jose by San Jose State University , please call (408)660-3748 Do you have remote repair ? Yes , we can repair your computer remotely for : viruses removal , software setup , and various other issues . It’s great choice you can sit back and watch the repair happen ! How cool is that ? How long will it take for my computer to be repaired ? Normally ALL jobs can be completed in about 24 hours some even same day ! That is the fastest time in the industry and we stand be hide it. Will I lose any of my files ? We recommended doing a full backup prior to any service. Even if we do virus removal your files will not be affected unless infected , No you will not lose any files* *excludes data recovery services Do you accept credit cards ? Yes , but unfortunately we do not accept AMERICAN EXPRESS. Do you provide free estimates ? Yes we provide free over the phones estimates . We can normally tell you what is wrong and much it cost based on the info you provide us over the phone. If you need a more in depth estimate the cost is $39.99 only if you choose not to use our service, will you be charged. If you use our service you don’t pay for an estimate. Do you repair printers? No Do you charge per hour or per service? We charge per service, We DO NOT have per hour pricing. DO YOU BUY USED COMPUTERS No we do NOT buy used computers. Do you Fix Broken or cracked touch screens No we do not fix touch screen sorry , however we replace all non touch screens Do you Fix Broken Hinges on Laptop No we do not Fix Hinges , the hinge is likely not broken its often the case which is broken and this more complex to repair and to even locate the parts for that reason we do not fix hinges.