Terms of Service

Last Updated: February 27, 2026

1. Governing Law These terms are governed by the laws of the State of California. Any legal disputes shall be resolved in the courts of Santa Clara County (San Jose), CA.

2. Service Terms (By Appointment Only) Services are provided strictly by appointment. We reserve the right to refuse service for devices that show signs of illegal activity or extreme biohazard contamination.

3. Data Loss Disclaimer IMPORTANT: While we take every precaution to protect your data, the customer is responsible for backing up all data prior to repair. Lightning Computer Repair is not liable for data loss occurring during hardware swaps, OS optimization, or repairs.

4. Abandoned Property Any device left in our possession for more than 60 days after the completion of repair (or notice of repair impossibility) will be considered abandoned and recycled or sold to recover storage and labor costs.

5. Limitation of Liability LIMITATION OF LIABILITY & DATA LOSS WARNING: Customer acknowledges that the process of repair may result in the loss of data. Lightning Computer Repair strongly recommends that the customer backs up all data and software prior to delivery of the device for service. LIGHTNING COMPUTER REPAIR SHALL NOT BE LIABLE FOR ANY LOSS, CORRUPTION, OR BREACH OF DATA, SOFTWARE, OR FILES. Our total liability for any damage to your hardware is limited to the cost of the repair.

Price Transparency (SB 478): All advertised prices for services include all mandatory charges. Taxes and optional hardware components are excluded from the initial service quote and will be itemized clearly before work begins. We do not charge “junk fees” or hidden service premiums.

E-Waste & Sustainability: Lightning Computer Repair is committed to San Jose’s environmental standards. We partner with certified recyclers to ensure that all replaced components (batteries, motherboards, etc.) are disposed of according to California’s hazardous waste regulations. Customers may opt to retain their old parts upon request.

Notice to Consumer (SB 244): Lightning Computer Repair is an independent service dealer. We are not an “Authorized Service Provider” for Any and All manufacturers [Apple/Dell/HP/etc.]. Before we begin any repair, please be advised:

  1. We are not an authorized facility of the manufacturer.
  2. We may use replacement parts that are new, used, or from a supplier other than the original manufacturer, depending on your preference and part availability.

State of California – Electronic & Appliance Repair Notice

  1. An estimate as required (Section 9844 of the Business and Professions Code) shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer.
  2. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair.
  3. For information, contact the Bureau of Household Goods and Services, Department of Consumer Affairs, Sacramento, CA 95814

Authorization of Additional Repairs: If, during the course of the agreed-upon repair, additional issues are discovered that require parts or labor exceeding the original estimate by more than $20, no further work will be performed until the customer provides explicit verbal or written (text/email) authorization for the revised total.

Unclaimed Property: Pursuant to California Civil Code Section 3051, Lightning Computer Repair holds a “Lien” on all devices left for repair. If a device remains unclaimed for 60 days after we have provided notice that the repair is complete (or that the device is unrepairable), we will send a final “Notice of Intent to Dispose” to your email/address on file. After an additional 30 days, the device will be recycled or sold to recover labor and storage costs.

6. Parts Disclosure (BPC § 9842) All parts used are NEW unless otherwise specified on your final invoice. If reconditioned or used parts are utilized, they will be clearly identified. Customer has a right to the return of replaced parts unless provided on an exchange basis or deemed hazardous (e.g., certain batteries).

7. Non-Refundable Diagnostic Fee (BPC § 9844) The diagnostic fee covers the labor required to identify the malfunction. This fee is non-refundable regardless of whether you proceed with the repair or if the device is deemed unrepairable.

8. Privacy & Communication Your contact information is used strictly for service updates. By agreeing, you consent to receive SMS/Email updates regarding your repair. We do not sell your data.

9. Data Guarantee & Responsibility While we strive for 100% recovery, Lightning Computer Repair does not guarantee data integrity. Customer is solely responsible for backups prior to service. We are not liable for data loss during the repair process.

10. Illegal Content & Conduct Technicians will immediately cease work and contact law enforcement if illegal material (as defined by California law) is discovered. We do not support or service unlicensed or pirated software.

11. Hardware Lifespan & Stress Testing We are not liable for the failure of aged components (2+ years) or “ticking time bomb” hardware that fails during standard industry stress-testing or diagnostic procedures.

12. Lien Notice (BPC § 9852) Pursuant to California law, a service dealer has a lien on equipment repaired for the cost of authorized labor and parts. No lien shall exist if charges exceed the written estimate without prior customer consent. Failure to pay may result in a lien sale as described in the Abandonment Clause.

Related Legal Documents For more information on our service rules and liability, please visit: